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Your First Visit

A pet's first visit to a pet resort can seem a bit daunting, so we've put together a list of info and resources to help you prepare.

At your first appointment, we will gather information about your pet’s background, health, diet, and training. We can also address any questions or concerns you might have.

Before Your First Appointment
  1. Complete all relevant Forms prior to your first visit.
  2. Assemble and be sure to bring all the proper items with you:
    • Your pet's adoption or purchase records
    • Any existing medical history
    • A list of current medications and supplements
    • Current feeding schedule and the brand of food you use
    • A list of questions you have for our staff
  3. If you're bringing in your dog, be sure he or she is accustomed to being on a short leash. If you're bringing a cat, be sure to have an appropriate carrier.
  4. Feel free to bring your pet's favorite treats to keep them happy while they're with us!

Appointment Policies

​Please arrive 5 minutes prior to your pet's appointment for check-in. If you have not filled out all relevant patient forms yet, plan to arrive 10 minutes ahead of your appointment.

While we do our best to make sure all of our guests are checked in on time, there will be times of occasional unexpected delay due to an emergency or because we are providing care for a patient that needs a little more time. Please accept our apologies should this occur, and understand that the same dedication and courtesy will be provided to your pet should they ever need it.

Thumbs up and stars

“Hobo had a wonderful stay. Plenty of love and attention. Thank you! We will be back!”

Gayle C.

Request an Appointment

Request Appointment (334) 679-8900